Frequently asked questions

Everything you need to know about servicing, repairs, & performance upgrades.

General Questions

Find answers to common questions about our shop, warranty policies, and what makes PG Performance the trusted dealer alternative.

How do I book a service appointment online?

You can book appointments for simple maintenance and services online on our Service page! Fill out the form with your vehicle's information and book a date/time that works for you.
How long does a typical service or repair take?

Our standard service package—including an oil and filter change—takes about 1 hour. If you’ve booked the PG Performance Package, which includes a full inspection, plan for around 90 minutes. Either way, we aim to get you back on the road quickly without cutting corners.
Do you provide a courtesy vehicle while my car is being serviced?

We don’t offer courtesy vehicles, but we’re conveniently located near the SkyTrain for easy transit access. If you prefer to stay onsite, we also offer a private office space so you can relax or get work done while you wait.

Parts Questions

Get details on our OEM and aftermarket parts selection, compatibility, and shipping options.

Do you sell OEM and aftermarket parts for all Volkswagen and Audi models?

Yes, we carry both OEM and trusted aftermarket parts for the full range of Volkswagen and Audi models. Whether you're looking for routine maintenance parts or performance upgrades, we've got you covered.
How can I check if a performance part is compatible with my vehicle?

It’s easy. Just use the vehicle picker on the product page or filter your search results by your make, model, and year. If you’re ever unsure, our team is here to help confirm fitment before you buy.
Do you ship parts across Canada?

Yes! We ship high-quality performance and OEM parts from our warehouse directly to customers all over Canada. No customs, no duties—just fast, reliable delivery to your door.

Tuning Questions

Discover how PG Performance can enhance your vehicle’s power, efficiency, and driving experience with expert tuning and performance modifications.

What tuning and performance upgrades do you offer for Volkswagen and Audi models?

We offer a full range of performance upgrades for VW and Audi, including chip tuning, turbo kits, intercoolers, exhausts, suspension, and more. Whether you’re looking for subtle improvements or a full performance build, we’ve got the parts and expertise to make it happen.
How does ECU tuning improve my car’s performance?

ECU tuning optimizes your engine’s software to unlock more horsepower, torque, and responsiveness. It can also improve throttle feel, fuel efficiency, and boost control—tailored to your driving goals.
Do you offer custom tuning solutions for track and daily driving?

Yes—we resell and support a wide range of tuning solutions from industry leaders like Unitronic, Malone, Revo, and more. Whether you're building for daily drivability, track days, or max performance, we can match you with the right setup.
How can I check if a tuning upgrade is compatible with my vehicle?

The best way is to talk to our team. Tuning compatibility can vary by model, year, and even current ECU software, so we’re happy to confirm what will work best for your setup.
Couldn't find your answer?

We're here to help. If you couldn't find the information you were looking for, please reach out to us directly. Our team is eager to assist you.

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